CELEBRATING AFRICA CUSTOMER WEEK 2023: INSPIRED BY YOUR ENERGY

In a vibrant celebration of Africa Customer Week across all TotalEnergies affiliates in Africa, TotalEnergies Marketing Ghana PLC embarked on a memorable journey from 2nd to 6th October. Throughout the week, our dedicated staff ventured out to visit our valued customers, both at their customer sites and offices and also at the service stations, to strengthen our relationships and understand their needs better. In addition to these visits, we conducted a comprehensive Top Service Survey, gathering feedback to enhance our services further. Our Management Committee (MANCOM) took turns to engage and serve customers at the Customer Service Front Desk, while our Brand Ambassador, Stephen “Tornado” Appiah, joined staff to serve customers at the forecourts of some service stations. Take a look at the week’s highlights below: Monday, 2nd October - The Grand Kickoff: The week began with an inspiring staff forum led by our esteemed Customer Service Manager, Audrey Cobbinah. She led a staff discussion based on feedback derived from our customers’ sentiments and noteworthy action plans were discussed to improve how our customers felt about our products and services. Tuesday, 3rd October - West African Elegance: On Tuesday, our office came alive with the vibrant colors and patterns of West African attire. It was a day filled with cultural pride, as our team members donned beautiful West African garments, reflecting the diverse heritage of our continent. Wednesday, 4th October - Embracing North African Charm: Continuing our cultural journey, Wednesday saw our office adorned in the elegance of North African wear. The intricate designs and rich fabrics added a touch of sophistication to our workplace, showcasing the diverse traditions that make Africa unique. Thursday, 5th October - East and South African Splendor: Thursday celebrated the enchanting heritage of East and South Africa. Our office was a kaleidoscope of colors and patterns, as staff members proudly showcased the cultural richness of these regions. It was a day of unity, where our differences were celebrated, reinforcing the strong bond that defines our team. Friday, 6th October - The Grand Finale: Old School Attire: The week-long celebration reached its climax on Friday with the theme "Old School Attire." Nostalgia filled the air as our office transformed into a gallery of vintage fashion. From retro dresses to classic accessories, every outfit told a story, honoring the timeless traditions that have shaped our collective journey. Africa Customer Service Week at TotalEnergies Marketing Ghana PLC was more than just a series of events; it was a celebration of unity, service, and tradition. As we embraced our cultural diversity and shared our passion for exceptional customer service, we reinforced the values that define us as a team. With hearts full of gratitude and a renewed commitment to excellence, we look forward to another year of serving our customers with unwavering dedication and pride.