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Help and support

    Main topics

    Most popular questions

    • Corporate organizations and individuals

      Corporate organizations and individuals

    • No, sign-up is free

    • No, sign-up is free

      No, sign-up is free

    • No, the online membership registration is done only the first time.  Once you are signed on to TotalEnergies Card, you can send your request to the Customer Service Centre for reloading of your card

      No, the online membership registration is done only the first time.  Once you are signed on to TotalEnergies Card, you can send your request to the Customer Service Centre for reloading of your card

    • You can use your Card every day and as many times a day/week/month as you wish! Just put your money on it and use it any time you want to make a purchase at any TotalEnergies station!

      You can use your Card every day and as many times a day/week/month as you wish! Just put your money on it and use it any time you want to make a purchase at any TotalEnergies station!

    • Within 24 hours, once you complete the form and the required documents are verified

      Within 24 hours, once you complete the form and the required documents are verified

      • Go to TotalEnergies Ghana website or click on this link https://totalenergies.com.gh/
      • Click on Membership TotalEnergies
      • Choose the type of card you are signing up for (B2B or B2C)
      •  Fill out the form and attach the required documents to send
      • Go to TotalEnergies Ghana website or click on this link https://totalenergies.com.gh/
      • Click on Membership TotalEnergies
      • Choose the type of card you are signing up for (B2B or B2C)
      •  Fill out the form and attach the required documents to send
      • Contact the Customer Service Centre at Total Head office in Accra or the Help Desk at any of our Area Offices in Kumasi/Takoradi/Tamale to have the Card blocked immediately.
      • Request for a Replacement Card. The Replacement fee is Gh₵ 50 per Card.
      • You need to identify your Card by the number, or the name used to register for the Card.
      • Contact the Customer Service Centre at Total Head office in Accra or the Help Desk at any of our Area Offices in Kumasi/Takoradi/Tamale to have the Card blocked immediately.
      • Request for a Replacement Card. The Replacement fee is Gh₵ 50 per Card.
      • You need to identify your Card by the number, or the name used to register for the Card.

    • Call or Email any of the Contact details written on the back of your TotalEnergies Card. You can also visit our Customer Service Desk at Total House in Accra or at any of TotalEnergies Area Offices in Kumasi, Takoradi, and Tamale.

      Call or Email any of the Contact details written on the back of your TotalEnergies Card. You can also visit our Customer Service Desk at Total House in Accra or at any of TotalEnergies Area Offices in Kumasi, Takoradi, and Tamale.

    • Yes!  After 5 years from the date of issue. However, if you have not used it for a period of 3 months or more, you would have to revalidate it before you can use it again. First-time card issuance is free, but you would have to pay GH¢ 30 for replacement when your card expires

      Yes!  After 5 years from the date of issue. However, if you have not used it for a period of 3 months or more, you would have to revalidate it before you can use it again. First-time card issuance is free, but you would have to pay GH¢ 30 for replacement when your card expires

    • Any amount of Fuel can be purchased using the TotalEnergies Card. You can also restrict the purchase to any amount if you wish!